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Downpayment Program Operations Manager

  • 16 Jun 2021 5:34 AM
    Message # 10648007
    Deleted user

    About Landed:

    Join us on our mission to help essential professionals build financial security near the communities they serve. Landed helps families navigate all of their options for buying a home, including our own shared equity down payment program. Landed works with education and healthcare employees in expensive metro areas like San Francisco, Seattle, Denver, Los Angeles, San Diego, Washington D.C., Hawai'i, and Boston.  Press coverage of our work can be found in The New York Times, Forbes, NPR, and The Wall Street Journal. You can learn more about us at

    Our team has four core values that guide our decisions: Act with Humility. Find what's fair. Prioritize the Human. Own your Growth.

    About the Role:

    Landed is looking for a systems-oriented mortgage/finance leader to grow Landed's unique down payment program. As Manager of Down Payment Program Operations, your objective is to ensure that Landed originates quality down payment investments, and the experience is easy, efficient and joyful for Landed’s customers.

    Your responsibilities include:

    • Develop a streamlined and scaleable down payment program operation to deliver on ambitious quarterly volume and cost targets. At the same time, you’ll maintain a high quality down payment experience across all markets. Work closely with cross-functional leaders, especially Landed's Investment Committee, Sales, Marketing, Brokerage, and Product to ensure alignment with company objectives.
    • Originate and exit quality down payment investments, leveraging policies from Landed’s Investment Committee, and proposing new policies that help us better achieve our objectives. Build a seamless property, customer and deal underwriting operation. Establish and train up a seamless ecosystem of partners necessary to originate down payment investments, including title/escrow and lenders (especially Landed Home Loans).
    • Build a strong team. Build and manage a team of talented Landed-culture leaders with diverse and specialized skillsets, including property underwriting, transaction coordination, investment operations and more. Manage resource allocation effectively. Develop a collaborative and supportive team culture. Coach, mentor, inspire and support each member of the team to reach their performance metrics, live into Landed’s values, and be able to grow into any role at Landed.  

    You will bring the following strengths to this role:

    • Operational excellence while building for scale. Prior experience building a scaled operating model with people, tools, systems and processes improvements to drive business efficiency in a real estate, mortgage, or related context. Adept at adapting to the inevitable changes and learning that happen along the way. 
    • Relentless prioritization while navigating in ambiguity. You have a healthy skepticism for the status quo and an unwillingness to settle. You're skilled at finding a balance between the perfect and the good, and skilled at letting go of what is no longer needed. You can effectively manage tradeoffs between different business objectives. You’re not afraid to make the hard decision that sets us up for long-term success.
    • People, relationship and change management. You’re a skilled relationship and team builder who is experienced at empowering a team and leading with empathy and integrity. You have experience being a catalyst for positive change in a growing organization. You thrive when working cross-functionally and are a strong bridge-builder.
    • Communication. You’re a strong communicator, skilled at explaining complicated concepts simply, and navigating different contexts. You’re great at listening to what people say and hearing what they mean.

    We think you’ll be great for this role if you have...

    • 7+ years experience managing an underwriting function, or the closing of mortgage transactions
    • 7+ years experience building and managing operations, systems or technology
    • Significant experience in a dynamic organization successfully managing growth and change 

    Here are some more specifics...

    • This is a full-time, exempt role with flexible location, ideally based in the Denver metro or San Francisco Bay area. Candidates should expect some regular travel to Denver and/or San Francisco in the future once it is safe to do so.
    • In addition to a competitive salary, this position includes equity at a high-profile, Series A start-up. We offer a full suite of health & wellness coverage, as well as other programs to support your professional growth, including an annual $5K personal/professional development budget. We also encourage and accommodate schedules that take into consideration the diversity of responsibilities and goals our teammates have outside of the office.

    How to Apply:

    We are excited about all qualified applicants, and we want to be sure those identifying as BIPOC, economically disadvantaged, differently-abled, queer, and/or gender nonconforming feel encouraged to apply.

    Are you ready to join our team at Landed? Submit your resume and cover letter for consideration through the link below:

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