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Sales Development Representative - remote

  • 16 Jun 2021 5:36 AM
    Message # 10648042
    Deleted user

    About Landed: 

    Join us on our mission to help essential professionals build financial security near the communities they serve. Landed supports essential professionals on the path to homeownership by providing a personalized team that includes a partner agent, a lender and a Landed homebuying expert. We help families navigate all of their options for buying a home, including our own shared equity down payment program. Our team provides free homebuying education and guidance as well as competitive offer reviews. Landed works with education, healthcare and government employees in expensive metro areas like San Francisco, Seattle, Denver, Los Angeles, San Diego, Washington D.C. and Boston. 

    We are expanding so we can serve even more essential professionals and metros! Helping great essential professionals become homeowners helps to keep them engaged and excited about their roles in the community and improves outcomes for the people they serve. That's why our down payment program is financially supported by organizations like the DRK Foundation and the Chan Zuckerberg Initiative, who share our commitment to helping educators and other essential professionals live near the communities they serve. Recent press coverage of our work can be found in The New York Times, Forbes, NPR, and The Wall Street Journal. You can learn more about us at

    Our team has four core values that guide our decisions: Act with humility. Find what's fair. Prioritize the human. Own your growth. 

    About the Role:

    Our team at Landed is growing! We’re excited to be hiring a fantastic Sales Development Representative to support prospective homebuyers throughout the country. You will join an energetic, driven group of humans on the Sales team working together to ensure we provide a fantastic customer experience. This role reports to the Director of Sales and the location is flexible 

    You'll be joining a highly collaborative and cross-functional team that is passionate and focuses on finding win-win scenarios. Our work is deeply personal to our customers, and we want humans driving every part of the business thoughtfully. It is an ideal role for a mission-oriented, driven relationship builder who is energized by developing genuine connections to customers, and driving toward team goals. The result of this work: significantly more essential professionals on a path towards financial security, allowing them to commit to the profession and communities they love. 

    Your primary objectives are to decrease the time it takes for customers to hear back from a Landed human as well as to increase conversion.  You will do this through fast personalized outreach at key drop-off points for customers who are interested in learning more about Landed’s programs. You'll provide technical support for customers using our customer portal as well as covering chat and phone lines. You will provide customer service coverage for all markets during business peaks.  You will be a key player focused on helping the Sales Team develop and maintain thoughtful and effective email, text, and phone engagement strategies.  

    As a Sales Development Representative, you will:

    • Lead phone conversations with customers: focused on delivering a fantastic experience and motivating prospective buyers to take positive steps in their home buying journey. After each conversation, deliver a consistent and high quality follow up, including full data tracking. Prioritize genuinely understanding who our customers are, what their goals are, and how our products/services may be able to help them achieve their goals. At Landed, we focus on what’s best for each individual buyer -- even when the best option may not result in revenue for Landed. We believe that the best way to build a sustainable and customer-focused organization is by doing the right thing for customers, every time. 

    • Respond to inbound communications: Proactively respond to prospective homebuyers who reach out via phone, email, chat, portal and web inquiries. Motivate customers during key milestones in the process, such as calling customers who have completed an application, but have not yet scheduled a phone call with their Relationship Manager. Ensure they are fully heard, and they receive a clear and timely response. 

    • Provide technical support for our customer self onboarding portal: Respond to customer inquiries about systems use with clear instructions that are easily understood. Be a natural problem solver who is able to establish rapport with customers during first contact and go above and beyond to help them be comfortable with the technology and their journey. You will be one of the main people doing tech support in a system that we're actively building. You're curious to learn more about technology, you spot opportunities and you're eager to provide ideas on how we can build the best possible system for our customers.

    • Manage sales templates, sequences and the customer email boxes: Launch and test new email/phone outreach strategies (including developing new content) from idea generation through qualified calls, and support how to best scale them. As a key supporter to the entire sales team, you develop best practices on email, phone, and text sales engagement, and ensure the whole team is up to date. 

    • Work cross-functionally with the entire sales team: Support with key sales and operational tasks to ensure the sales team is ready to engage with buyers in new markets we launch in. 

    • Support special projects: focuses may include improving the customer journey, presentation support and more.

    You will bring the following strengths to this role:

    • Relationship Management. Success in this role hinges upon the ability to build and manage authentic, trusting working relationships. You motivate others to action through 1:1 relationships with diverse stakeholders. You’re a fantastic and empathetic listener, who brings an orientation toward partnership and finding ways to add value to all your relationships. 

    • Task Manager. You love to-do lists and getting stuff done! You are able to drive results in multiple categories of work simultaneously. You’re energized by wearing different hats and juggling many activities.  

    • Technology and Systems. You love the process of working in a system that is actively being build and are eager to help build the best possible platform for customers. You are able to juggle multiple priorities and tasks in multiple systems. You are patient with people and thrive in a problem solving environment. You love technology and learning new systems.

    • Communication and Storytelling. You excel at explaining difficult concepts simply.  You hear what people say, seek understanding, and listen to what they really mean. You adjust your communication style to meet the unique needs of people, and translate messages among different stakeholders internally and externally. 

    • Motivated Team Player. You love working on teams, and supporting your teammates. You bring commitment and positivity to support customers through what can be a challenging process. Your positive energy compels people to gravitate towards Landed.  You assume best intent, you give people the benefit of the doubt and you’re able to commit to company decisions.  

    We think you’ll be great for this role if …

    • You have at least 2 years of work experience, and previous experience in sales, account management, customer experience, campaign strategy/design, community organizing or customer systems support.
    • Willing and able to support homebuyers from coast to coast and work flexible hours that fit their schedules. Our markets extend from Hawaii to the East Coast so you will be working with customers and co-workers across these time zones.
    • A people’s person who’s energized by talking to a large, diverse group of homebuyers every day through phone, zoom, chat or other modes of communication.
    • You have a comfort and a willingness to learn our systems (Hubspot, Slack, etc), and use data daily in your role.
    • Your natural mode is to be positive and to embrace change.  You’re comfortable with ambiguity.  You can take action without needing a fully developed roadmap.
    • You're willing and excited to learn from failure, and get right back at it.
    • You're motivated to enroll others in something you believe in. You're wanting to advocate for and think like a Landed homebuyer. 

    We’d be even more excited if you …

    • Bring previous experience in real estate.
    • Have experience with the home buying process. This could be through purchasing your own home, supporting family or friends purchasing a home, or working in the real estate housing industry in any capacity (lending, sales, etc.).
    • Are familiar with what it's like working for a high growth startup company. You love change.
    • Are fluent in a second language, preferably Spanish.

    This role may not be for candidates who are looking for . . .

    • An established position with little change, with a precedent to follow and with a set blueprint to carry out; we need self-starters.
    • Easy hours, low risk and slow paced.
    • A strategy role with a wide variety of daily tasks.
    • Minimal daily time on the phone
    • Flexibility to be a real estate agent on the side. 

    Here are some more specifics…

    • This is a full-time, exempt role with a flexible location
    • The salary for this position is $47,600 with equity at a high-profile, Series A start-up.
    • We offer full health & wellness benefits, including a wealth of other benefits to support your professional growth.
    • We also encourage and accommodate schedules that take into consideration the diversity of responsibilities and goals our teammates have outside of the office. 

    How to Apply

    We are committed to building a diverse and inclusive team that reflects our values and our work. We are excited about all qualified applicants, and we want to be sure women, people of color, those who are economically disadvantaged, and gender diverse individuals feel encouraged to apply. 

    Are you ready to join our team at Landed? Submit your resume and cover letter for consideration through this link:

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